Privacy Policy

Last Updated: March 25, 2025

Welcome to Ershaad ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our application for family and mental health consultations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Ershaad mobile application and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

Personal Information may include:

• Contact information (name, email address, phone number)
• Account credentials
• Profile information (including gender, profile picture)
• Health and medical information shared during consultations
• Payment information (processed through secure third-party payment processors)

Technical Information may include:

• Device information (model, operating system, unique device identifiers)
• IP address and network information
• Log data and usage statistics
• Location information (if permitted by you)

2. How We Collect Information

We collect information through:

• Direct interactions when you create an account, fill out forms, or communicate with healthcare providers
• Automated technologies when you use our application
• Third-party sources (such as healthcare providers with your consent)

3. How We Use Your Information

We use your information to:

• Provide and improve our Services
• Facilitate communication between patients and healthcare providers
• Process appointments, payments, and transactions
• Send notifications about appointments, services, and updates
• Personalize your experience and content
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve our application

4. Permissions We Request

Our application requires certain permissions to function properly:

• Camera and Microphone: For video/audio consultations
• Storage: To save necessary files and data
• Notifications: To send appointment reminders and updates
• Phone State: To manage call interruptions during sessions
• Internet and Network Access: To connect with our servers

You can manage these permissions through your device settings at any time.

5. Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Doctors and therapists you choose to consult with
• Service Providers: Companies that help us deliver our services (payment processors, cloud storage, analytics)
• Legal Requirements: When required by law, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records may be retained for longer periods in accordance with healthcare regulations.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access, update, or delete your personal information
• Object to or restrict certain processing activities
• Data portability (receiving your data in a structured format)
• Withdraw consent for optional features

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove that information.

10. Third-Party Services

Our application may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Compliance with Healthcare Regulations

We are committed to complying with applicable healthcare privacy regulations. Our practices are designed to protect medical information in accordance with relevant healthcare privacy laws.